1. What you are buying
A plot on the rect360 wall: a one-time purchase of a digital product, delivered immediately and automatically. There is no subscription and no recurring charge, so there is nothing to cancel later.
2. Why sales are final
The moment your payment is confirmed, the plot is assigned to your email address, your dashboard password is emailed to you and the plot leaves the pool of available plots. The product is fully delivered at that instant and cannot be returned in any meaningful sense.
For that reason, and because you agree to immediate delivery when you complete the purchase, a change of mind after delivery is not a ground for a refund. This does not affect the cases below, and it does not take away any right you have under the mandatory consumer law of the country you live in.
3. When you do get a refund
A refund is given in full, without argument, in any of these cases:
The plot was never delivered. You paid and no plot was assigned to your email address, or the password email never arrived and we cannot get it to you.
You were charged more than once for the same plot, or charged an amount other than the price shown on the wall.
The plot could not be given to you because it had already been sold — for example if two people paid for the same plot at almost the same moment.
A fault on our side made the plot unusable and it could not be fixed within a reasonable time.
The purchase was not made by you and the payment method was used without authorisation.
4. When a refund is not given
After the plot has been delivered and used — that is, once content has been placed on it — a change of mind is not refundable.
A plot whose content was removed, or an account suspended, for a serious breach of the Terms of Service is not refunded.
A reward promised by another plot owner is between you and that owner: rect360 did not sell it to you and cannot refund it. Report it and the reward will be removed from the wall.
The price rising after you bought is not a ground for a refund, and neither is the price having been lower before — the price ladder is published on the wall before you buy.
5. How to ask
Write to support@rect360.com with the email address you paid with and, if you have it, the plot coordinate or the receipt number. You do not need to explain yourself at length; a sentence about what went wrong is enough.
You may also use the support link on the receipt Creem sent you, which reaches the payment provider directly.
Requests are answered within 3 business days. An approved refund is returned to the original payment method by Creem and typically appears within 5 to 10 business days, depending on your bank.
6. Chargebacks
If something is wrong, please write first — nearly everything is solved the same day, and a refund can be issued faster than a bank dispute can be opened. Raising a chargeback without contacting us first does not get your money back any sooner, and it may suspend the account while the dispute is investigated.
7. Contact
support@rect360.com — refunds, receipts and payment questions.